Privacy & Cookie Policy

1. Who we are

This website is operated by TrueScale LLC, EIN: 33-4136312, with its registered office at 30 N Gould St Ste R, Sheridan, WY 82801, USA ("TrueScale", "we", "us").

As the data controller, we are responsible for the personal data processed through this website. For any privacy-related questions or requests, contact us at info@truescalellc.com or by phone at +1 307 3964 720.

Although TrueScale LLC is a US company, we respect the EU General Data Protection Regulation (GDPR) for visitors and clients from the European Union and the European Economic Area.

2. What data we collect

2.1 Data you provide to us

When you use our contact form or contact us by email or phone, we collect:

• Full name
• Email address
• Phone number (optional)
• Company name (optional)
• The content of your message

2.2 Data collected automatically

When you visit our website, standard technical data may be processed by our hosting provider (such as IP address, browser type, date and time of access) in server logs for security and operational purposes.

3. Why we process your data (purposes and legal bases)

Purpose	Data	Legal basis (GDPR)
Responding to your inquiry sent via the contact form or email	Name, email, phone, company, message	Art. 6(1)(b) — steps prior to entering into a contract; Art. 6(1)(f) — legitimate interest in responding to inquiries
Website security and error diagnostics	Server log data (IP address, technical data)	Art. 6(1)(f) — legitimate interest in securing our services
Remembering your cookie preferences and displaying on-site notifications	Cookie identifiers (see Section 7)	Art. 6(1)(f) — legitimate interest; consent where required

4. How long we keep your data

• Contact inquiries: for the time necessary to handle your inquiry and for up to 2 years afterwards, unless a business relationship is established.
• Contractual and accounting records: for the period required by applicable law.
• Cookies: see the cookie table in Section 7.

5. Who has access to your data

We do not sell your personal data. Your data may be shared only with:

• Service providers we use to run this website and our email (hosting and email provider), acting as data processors;
• Public authorities where required by law.

Since TrueScale LLC is based in the USA, personal data of EU/EEA visitors may be transferred outside the EU/EEA. Where GDPR applies, we rely on appropriate safeguards such as standard contractual clauses or your explicit consent.

6. Your rights under GDPR

If you are in the EU/EEA, you have the right to:

• Access — obtain a copy of the personal data we hold about you;
• Rectification — have inaccurate data corrected;
• Erasure ("right to be forgotten") — have your data deleted where there is no legal ground for keeping it;
• Restriction — restrict processing in certain circumstances;
• Data portability — receive your data in a structured, machine-readable format;
• Objection — object to processing based on legitimate interest;
• Withdraw consent — at any time, where processing is based on consent;
• Lodge a complaint with your local supervisory authority.

To exercise any of these rights, email us at info@truescalellc.com. We will respond within 30 days.

7. Cookies

Cookies are small text files stored in your browser. We use only first-party cookies necessary for the operation of the site and for remembering your preferences:

Cookie	Purpose	Duration
ts_consent	Stores your cookie consent choice (accepted / declined)	1 year
ts_popup_seen	Remembers that our on-site offer notification has been shown so it is not displayed repeatedly	3 days

You can delete or block cookies at any time in your browser settings. Deleting cookies may cause the cookie banner and on-site notifications to appear again.

We currently do not use third-party analytics or advertising cookies. If this changes, this policy and the cookie banner will be updated accordingly and your consent will be requested where required.

8. Data security

We use appropriate technical and organizational measures to protect your data, including encrypted transmission (HTTPS/TLS), access controls, and secure email transport. No method of transmission over the Internet is 100% secure, but we work to protect your data in line with industry standards.

9. Children's privacy

Our services are intended for businesses and individuals over 16 years of age. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date of the last update. Significant changes will be highlighted on the website.

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